《旅游服务英语》是2010年08月
清华大学出版社出版的图书，作者是林群、安锦兰 。本书既可作为职业院校导游和
旅游管理专业的教材，也可作为旅游企业在职从业者及管理人员的岗位培训教材，对于广大旅游爱好者也是一本有益的参考读物。
内容简介
《旅游服务英语》内容简介：旅游从业人员的英语应用水平直接影响着我国旅游业的发展速度与服务质量。《旅游服务英语》以学习者应用能力培养为主线，按照旅游活动过程中的食、住、行、游、购、娱等板块逐一进行知识介绍，并通过创设旅游真实情境指导学生实训，以达到学以致用、强化技能培养的目的。
《旅游服务英语》定位明确、理论适中、知识系统、图文并茂、内容翔实、案例丰富、贴近实际、操作性强、强化实战演练、通俗易懂、适用范围宽泛。
《旅游服务英语》附有配套光盘。
图书目录
Chapter ONE At the Travel Agency
Unit 1 Tour Consultation
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Tour Arrangement
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter TWO Arrival
Unit 1 Guests' Arrival
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Exchanging Money
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter THREE At the Hotel
Unit 1 Checking In
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Hotel Service and Facilities
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter FOUR Food and Drinks
Unit 1 Eating Out
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Chinese Cuisine
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 3 Drinks
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter FIVE Transport
Unit 1 Different Transportation
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Asking the Way and Renting a Car
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter SIX Sightseeing
Unit 1 On-the-way Introduction
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Travel Destinations
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter SEVEN Shopping
Unit 1 Tourist Souvenirs Purchase
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Tradition Chinese Souvenirs
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Chapter EIGHT Enterainment
Unit 1 Beijing Opera
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Bank
Unit 2 Acrobatics and Chinese Martial Arts
Career Skills
Listening and Speaking Tasks
Reading Tasks
More for Exercises
Related Links
Word Rank
……
Chapter NINE Complaints and Emergencies
Chapter TEN Departure
Communication Activities
Reference